Tag Archives: customer feedback


Ceramco customers benefit from an even more comprehensive
quality management system.

In the manufacturing of custom ceramic components, the first three considerations are: Quality; Delivery; and Customer Service. Ceramco’s ISO 9001:2015 management system certification is the foundation upon which we assure the necessary standards are met for us to deliver on these promises. Ceramco re-certification from 9001:2008 to the newer 9008:2015 standard was completed this month.

ISO 9001:2015 is easier to use in conjunction with other management system standards. It places significantly higher requirements on Ceramco than the previous version of the standard. Changes include a greater focus upon both risk assessment and the customer’s perspective. Ceramco’s audit was performed and certified by CIC Management, LLC, located in Salem, New Hampshire, USA.

“If improving your management system also results in improved customer satisfaction, why then wouldn’t a company pursue it?” said Thomas Henriksen, Ceramco’s President. “The ISO 9001:2015 certification assures the necessary management system is in place, so that later we can reap its benefits in production. It is a ‘win-win’ situation for both Ceramco and its customers and it doesn’t end there. Ceramco wants to know if we delivered on our promises and (if we didn’t) what we can do to improve. Customers are encouraged to provide their feedback via our website.”


Images available for this release:  ● Ceramco’s ISO 9001:2015 Certificate

For more information, please contact Thomas Henriksen.


+1 603-447-2090
Ceramco, Inc.
1467 East Main Street
Center Conway, NH 03813